I recently switched from this service due to relocating and had a series of issues. They changed my policy without notifying me, and I had to reach out to resolve the situation, only to find my internet was completely turned off. Despite being on time with payments for a contract that had several months remaining, everything seemed to resolve after I contacted them, with no changes made. After moving, I discovered they continued to charge me. They only partially refunded me, about 10% of my overpayment, and I received a debit card without option for a check as stated in the mail. Now, I’m in a tough spot since my bank doesn’t accept direct deposits through debit cards. To access the funds, I had to buy an Amazon gift card. I want to have a positive view of this service, but this experience has been incredibly frustrating.
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