This service activated domestic roaming on my mobile line without my consent after I specifically requested international calling/roaming for a certain travel period. This error led to months of incorrect charges. When I disputed the bill, the support team provided inconsistent and conflicting explanations: initially claiming I didn’t inform them of my return, which was never disclosed as a requirement, and later dismissing my travel status. Promises of escalations and callbacks never materialized, and I struggled to reach anyone who could assist. A visit to a local office yielded no help, as billing was not managed there. While roaming was supposedly turned off, billing records show it continued until December 3. I have chat transcripts and billing documents to support my claims. The entire process feels designed to frustrate customers rather than address errors. As a senior citizen, the time, stress, and effort needed to correct this mistake have been excessive. Online reviews suggest this may not be an isolated issue; proceed with caution.
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