I've encountered a few frustrating issues with the service after the transition from a previous provider, but they remain the best option I've had throughout my experiences. They offer the highest speeds at competitive prices, and their customer service can be outstanding after a wait, provided the call doesn't disconnect or someone hangs up. While they have their flaws, and I've been upset when my internet was cut off without solid explanations, many problems stemmed from wiring issues that were resolved without charge at one point by the previous provider. Other competitors like AT&T have poor service, and I've even heard their installers mention that they throttle certain customers, which was disappointing, but I didn't need their subpar internet anyway. I'm relieved I didn't stay with them. As for Xfinity, they are by far the worst, and I doubt any company could perform worse. They tried to offer deals similar to the previous service but failed miserably. I had to give them another chance due to a promotion, but they were the only option available. Unfortunately, I couldn't explore other companies as they were either not known or unavailable in my area. If the service returns to my city, I would switch back in an instant.
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