Astound looks nice and have kind of good ratings .
I’ve had a trouble with modem their modem , that wasn’t functioning after power outage - it was dead .
I didn’t have time to wait for the new one they send and just bought myself a good modem from bestbuy , which serves me well no matter what , I needed that for work asap .
Their modem was not functional so I just throw it away , remember to send it back as they will charge you $150 ( nobody told me about returning broken modem, which I didn’t cause the damage)
Had 20 min on customer support - they won’t do anything , and won’t admit that theirs modem was not a quality piece and I still had to return it .
Overall speed feedback : it’s not consistent , always some issues with speed or receiving good signal. I’ve seen astound techs in the area more than any other companies , as it was just not working well. You pay at first okay money , and after they’ll increase payments .
One good thing about astound is their customer service- it’s very easy to get hold of them, you not gonna wait for too long and most of the time they help you to fix whatever issue you have .
BUT it’s all about internet, and I wouldn’t reccomend them for that.
Thanks tho for customer service as it was always good .
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