I ordered a pair of earrings on December 15th, with the website indicating a delivery timeframe of 7 business days, meaning they should arrive by December 24th, just in time for Christmas. As of December 22nd, I have yet to receive a tracking number or any shipping confirmation, leaving me in the dark about my order's status. I reached out to customer support, but the only reply I got was that they would 'assist me,' without any specific details. They couldn't confirm if my order had shipped or when it might arrive. At this point, I'm unsure of my order's whereabouts and doubt it will arrive for Christmas, contrary to the website's assurance. This experience has been incredibly frustrating, especially since I've already made the payment and am now without the product, my money, and any clear communication. Customer service continues to respond without actually addressing the issue or providing helpful updates. Overall, it's been a very disappointing experience.
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A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
