I contacted Astrid & Miyu regarding an issue with an order. A £50 refund was eventually issued, but only after extended correspondence.
The process was unnecessarily drawn out and lacked clear, timely communication. A straightforward matter required repeated follow-up.
For a brand positioned as premium, this level of customer service is not adequate. I would not order again based on this experience.
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A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
