I ordered a pair of shoes advertised as 'leather', but they turned out to be neither leather nor any type of vegan material. Additionally, they were several sizes too small despite being labeled correctly. I reached out to the support team, who requested a photo of the shoes and offered me 50% off a different item instead of a refund. When I politely declined, they informed me that I'd need to return the shoes to a shipping company in China at my own cost.
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