Almost 1 year ago, May 2024, I ordered 2 filters from AstroArt Finland. Optolong L Ultimate and Askar D2 Oiii/Sii duo narrowband filters. I received the L Ultimate and was told the Askar filter was on backorder for a couple of weeks. I told them I didn't mind waiting for a few weeks. Almost 4 weeks later I contacted them to see when I would be receiving the other filter. They replied that it was taking longer than expected to receive more stock and that it would be another while longer. I told them that was ok and to keep me updated. Heard nothing from them for many more weeks and over the rest of 2024 I was sending more emails requesting information on when I would receive the rest of my order only to receive constant poor excuses. By near Christmas I requested either a refund or to change my order to other items in stock of a similar value. They said they could do that if I let them know what I would like to replace in the order. 1x Optolong L Quad filter, 1x losmandy plate and 1x carrying case for EQ6R Pro. They agreed to the changes. By January 25 I had not received any of these items. I emailed again with some stern wording and asking if they have just taken my money. They gave me more excuses. I eventually received a delivery from them but only 2 items, the losmandy plate and the carrying case (which was different from the one I requested, it has no foam or padding for keeping the mount secure). As of today 22nd of April 2025 I have not received the L Quad filter or even a refund for the value of the filter. If Jukka or Nils or any other member of the AstroArt Finland team see this review, you can reach out to me if you wish to resolve this but I have now given up trying to get the remainder of my order and have accepted the loss and that you have seemingly stolen my money. This review is solely to inform other people to avoid buying anything from this company and risking the loss of a significant amount of their hard earned money.
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