Review Time
It is the worst service and customer support. I have received my order in several pieces and I am still missing items from my order. After months of my order, I am still waiting for a counterweight bar. How can it be difficult to deliver a 30 cm steel bar ?! I have tried all possible contact options and no reply whatsoever from the company. I do not recommend any business with AstroArt.com. Unbelievable !
It is the worst service and customer support. I have received my order in several pieces and I am still missing items from my order. After months of my order, I am still waiting for a counterweight bar. How can it be difficult to deliver a 30 cm steel bar ?! I have tried all possible contact options and no reply whatsoever from the company. I do not recommend any business with AstroArt.com. Unbelievable !
Ordered filters in February (3 months ago). They should be delivered "within a few weeks". Last time I managed to get an answer from them was in the beginning of April. There it was said "middle of April". Since then no reply, no response to anything. Even tried to call several times (both the Swedish and the Finnish number). No answer.So: some claim it is delivery problems but then one should at least answer the request or offer a refund. None of this happened.In my view this is a scam and I would strongly recommend anyone to do their business elsewhere. For my own part I guess I will not see the filters nor get my money back. Will finally file this with the police next week.
Almost 1 year ago, May 2024, I ordered 2 filters from AstroArt Finland. Optolong L Ultimate and Askar D2 Oiii/Sii duo narrowband filters. I received the L Ultimate and was told the Askar filter was on backorder for a couple of weeks. I told them I didn't mind waiting for a few weeks. Almost 4 weeks later I contacted them to see when I would be receiving the other filter. They replied that it was taking longer than expected to receive more stock and that it would be another while longer. I told them that was ok and to keep me updated. Heard nothing from them for many more weeks and over the rest of 2024 I was sending more emails requesting information on when I would receive the rest of my order only to receive constant poor excuses. By near Christmas I requested either a refund or to change my order to other items in stock of a similar value. They said they could do that if I let them know what I would like to replace in the order. 1x Optolong L Quad filter, 1x losmandy plate and 1x carrying case for EQ6R Pro. They agreed to the changes. By January 25 I had not received any of these items. I emailed again with some stern wording and asking if they have just taken my money. They gave me more excuses. I eventually received a delivery from them but only 2 items, the losmandy plate and the carrying case (which was different from the one I requested, it has no foam or padding for keeping the mount secure). As of today 22nd of April 2025 I have not received the L Quad filter or even a refund for the value of the filter. If Jukka or Nils or any other member of the AstroArt Finland team see this review, you can reach out to me if you wish to resolve this but I have now given up trying to get the remainder of my order and have accepted the loss and that you have seemingly stolen my money. This review is solely to inform other people to avoid buying anything from this company and risking the loss of a significant amount of their hard earned money.
AVOID - I have been fighting since April 2024, a year ago now to get a refund for goods that were never dispatched / delivered, I have had poor or inadequate responses (excuses) continuously and am still owed over €300 and never received any goods. I strongly recommend you avoid.
I made a purchase from Astro Art Finland but never received the product. Despite multiple attempts to contact the company, I received no response. I also requested a refund, but that has been ignored as well. Very disappointing experience.
I bought a Skywatcher AZ GtiX mount for about €600 in may/2023.The mount is now defect, and I reach out to Astroart Store, trying to get help with an RMA to Skywatcher. There should still be two month of warrenty left.After my first mail describing my problems they answered after 3-4 days, suggesting some solutions I already wrote that I have tried. I answered back that all this was tried several times, and I requested an RMA.Update 01/04/2025, they have accepted that I RMA the mount and send it to them. We will see.
Despite appearances of legitimacy, this shop operates in the most disgusting way.They will hold on to your money and not deliver the goods. When you want to cancel the orders, they will ignore you.If you insist, they will try to guilt-trip you by using sickness as an excuse while they are still very active online, especially policing their Discord server, delete any complains and ban their authors.Only threats to use the Finnish criminal law (Chapter 28, section 4) concerning fraud, and to involve the Finnish police will make them pay you back (and boy, how quickly they paid back... They definitely know they would be in deep, real trouble).Do not let them get away with trying to scam you, know your rights, and use them.
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