I purchased a pro model camera, and it has been experiencing random disconnections and exposure issues. Other users on a forum have identified this as a camera defect. I attempted various solutions, incurring extra costs for cables and power supplies, but the support team continues to blame these components instead of acknowledging the camera's fault. The issues do not occur with another camera using the same setup. Despite trying alternative cables and powering the camera independently, the support team only offers generic responses, effectively denying warranty coverage. This situation is extremely frustrating, leaving me with a defective product worth 1600EUR.
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