Name: astroshop.eu
Telephone: 000000000
Rating: 3.0

Blair Patterson Guest

Frustrating Experience with Faulty Product

I purchased a 2600mc pro from a retailer, and it has been experiencing random disconnects and exposure failures. Other users on a forum have noted similar issues, indicating it's a fault with the camera. I've attempted various fixes on my own, incurring extra costs for cables and different power supplies. However, the retailer blames the cables and the system, despite my clear demonstration that the problem lies with the camera, as another model works fine with the same setup. I've also tested different cables and powered the camera separately. The support team provides generic responses and appears to deny warranty or exchange for paying customers. This situation is incredibly frustrating, and I feel cheated, as I am now stuck with a faulty product worth 1600EUR!

Date of experience: Dec 30, 2025

Teresa Morgan Guest

2 months ago

Defective camera with poor support

I purchased a pro model camera, and it has been experiencing random disconnections and exposure issues. Other users on a forum have identified this as a camera defect. I attempted various solutions, incurring extra costs for cables and power supplies, but the support team continues to blame these components instead of acknowledging the camera's fault. The issues do not occur with another camera using the same setup. Despite trying alternative cables and powering the camera independently, the support team only offers generic responses, effectively denying warranty coverage. This situation is extremely frustrating, leaving me with a defective product worth 1600EUR.

Date of experience: Dec 30, 2025

TL71 Guest

4 months ago

Unreliable service

I placed an order for a telescope and paid 60 euros for shipping. Over two weeks later, I am still waiting for my package. The company does not seem serious about fulfilling orders.

Date of experience: Oct 09, 2025

Greg Carter Guest

5 months ago

No delivery despite stock availability

I have not received my order even though it was indicated as in stock. The company does not respond to inquiries about delivery or provide answers to technical questions. They also lack a Klarna payment option.

Date of experience: Oct 02, 2025

Tod Wilson Guest

6 months ago

Damaged product received

They sent me an already damaged product. Unfortunately, I was unable to file a complaint in time due to being away. This company is not trustworthy, so I advise against placing orders with them.

Date of experience: Aug 29, 2025

Rose B. Guest

7 months ago

Battery order not received

I placed an order for a security camera battery and completed payment. I have been waiting for months without delivery.

Date of experience: Jul 25, 2025

Chance Cooper Guest

10 months ago

Prompt delivery as promised

Delivery was exactly as stated—3-5 days lead time, and my new scope was shipped on the 5th day. I received good updates throughout the process, making for a great experience! I will definitely use this service again!

Date of experience: Apr 14, 2025

Charl C. Guest

10 months ago

Order cancellation due to stock issues

I ordered a new globe in January, only to receive an email shortly after indicating a supply delay, pushing the dispatch to mid-March. When I called at the end of March to check on the status, I was informed it was still out of stock, leading me to cancel my order.

Date of experience: Mar 31, 2025

Matyteknouz40 Guest

1 year ago

Terrible customer service

The customer service is the worst! They claimed my order was delivered, but I have not received it. This was meant to be a gift for my son during the holidays! What am I supposed to do now? I need my money back!

Date of experience: Jan 02, 2025

Hilda Guest

1 year ago

Great purchase experience

I ordered a newton telescope, and it arrived on time (just under a week) and in perfect working condition. This was my first order, and I will certainly return for future needs! The website was easy to navigate and provided plenty of useful information. Very satisfied.