Extremely disappointing service.
I have never encountered such an incompetent, irresponsible, and disorganized customer support team. They caused me to lose a domain name I had owned since 2023.
For four days, I tried to renew it, but their system simply does not work. I contacted support multiple times for what should have been a very basic action: renewing the domain using the available credit in my account. Instead of fixing the issue, they wasted time with vague and unhelpful responses, including claims about a supposed new system/location in Switzerland that they have been “working on” since 2025 — something that appears repeatedly in other reviews as well.
During these four days, all business connected to this domain was effectively frozen: I could not work properly, send or receive client communications, and suffered significant commercial losses.
I have now filed a complaint with ICANN and am waiting for their intervention to try to recover the domain, but this process may take time. This situation has put me under severe stress and in a very difficult position.
I strongly recommend avoiding this provider and paying slightly more for a reliable and professional company. When it comes to something as critical as your domain name, reliability is not optional.
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