I put in a claim to have my screen replaced the lady told me they didnt have the parts so they would send me a new phone at there expense of $99. I said i didnt want a new phone but I guess I will if it was free cause I couldn't affordable to pay right now cause I am off work with a surgery. I got my new phone and sent in my old phone and was charged $99 I called and they said my phone had more damage then I said it did. My phone had nothing wrong with it but a crack screen I said I want my phone back then cause im not paying $99 my phone was working just fine nothing was wrong with it. She said she couldn't do that or refund my money I asked for someone higher and she didnt do it. Taking money out of my account without notice or my approval is wrong. There agent talked me into this. I have spent over $1500 on 2 phones insurance for 3 years with no claims and they still want money so I am canceling my insurance so they lost a 2 phone customer over $99. I will not recommend them to anyone.
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