It was easy to initiate the repair Dropped it off at UPS and had my lap top back in a week. I was updated via email when ut was in route- when it arrived- when they were working on it and when it was on the way back to me. Arrived at front door- 1-2-3 back in business! Im not an ad, ai, or paid- best $99 dollars I spent this year💕💪🏾💕
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