Another bad review to add to the mix I suppose. Bought a ROG G16 in November 2023, and it’s had a catastrophic graphic failure. Sent it to ASUS for diagnostic/repair and they reported back that it is an internal hardware failure needing a new motherboard which will cost over £1500. The original cost of the laptop inc £300 VAT was £1898.00.
Luckily I bought the laptop through a third party, so I’m raising a consumer rights act dispute, and I decided to get the laptop sent back with no repairs while I wait for next steps, only to find that ASUS have completely bricked the laptop as they’ve removed the operating system, and due to this you can no longer enter BIOS to install a new OS as you can’t see what’s happening on the screen (it was able to run output onto an external monitor, but due to no OS this no longer works.). Very disappointed and upset tbh to experience shitty repair and also hardware failure of this degree just after 2 years. Do not buy.
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