They seem to offer a generous return policy, but the actual return process is overly complicated. After purchasing a pack of underwear, I couldn't find a return portal on the site. I had to email customer service for the link, only to have my order number rejected. Customer service provided a different number I hadn't been given before. I had to take and upload individual pictures of each item, which felt excessive for a $35 purchase. The responses from customer service were vague, and they rejected my first return request due to my photo submission method. When I asked how to leave a review, my question was ignored twice. The whole experience feels shady.
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