If I could give 0 stars I would. This past weekend we were defrauded out of $2600 our of our chequing account online through a fraudulent e-transfer link. We had all precautions in place, didn't give out our info, didn't authorize the transactions, had 2FA in place and it was still stolen. There were NO alerts from ATB, no notifications, nothing. We called an hour after it happened, and started the investigation immediately. The only thing ATB did was say they would investigate. Couldn't reverse it a few hours after it happened, just told us it's gone. Got told a few days later, too bad so sad, it's not their fault and they aren't doing anything about it. On their end, they are not at fault. EVEN THOUGH IT SAYS ON THEIR WEBSITE THEY WILL PAY 100% OF FUNDS BACK. They do not give two f**&s about their customers. We are closing all accounts and letting everyone know to not bank there.
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Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and Crown corporation owned by the Province of Alberta.
