On august 11 i was unexpectedly rendered unable to conduct my banking and other financial responsibilities for approx 39 days and during this time someone got hold of my visa debit card which the police left in my vehicle and used that information to fraud my account to the tune of approx $3000 using a phone app. I was not aware of this until 38 days later when i was able to resume my responsibilities . Atb refuses to reimburse me for the obviously fraudulant puchases because they say and i quote "its not our fault". I do not know how these fraudsters got hold of my debit card and relevent information. The bank says that because another person whom i asked to retrieve my vehicle from an impound yard had my debit card and used it with my permission to get my vehicle out of the impound yard and thus avoiding an 80 dollar a day charge as well as make payments as they were requiredh that i was negligent and they are not responsible for the money stolen from my account using a apple pay app. My friend did not give the fraudsters my debit card or pin number and obviously neither did i. I have been a customer of Atb for 20 years or so and for them to refuse to refund this very obvious fraud is disappointing and frustrating. There is no way to prove where the fraudsters got the infirmation as the card was in the possession of my designated agent for the duration. That money was all i had and is insured and a technicality such as the ine the bank is using as an exscuse frankly causes me to seriously question the value they place on their customers especially long term customers such as myself. I must now find a financial institution that values my business enough to protect me from incidents of fraud of which i have no control. 3 grand is not even a drop in the ocean for Atb but it is the entire ocean for myself. Shame on Atb. If you bank with them be aware that they do not consider debit card fraud and im assuming even identity theft an issue as long as they can pick any excuse at all to avoid doung the right thing for a 20 plus year customer who is on wcb for a injuries incurred from a very serious work place accident. Im very disappointed to have to take my business elswhere.
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Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and Crown corporation owned by the Province of Alberta.
