I participated in a black Friday sale for a tracksuit set, where the offer was buy one, get one free. I ordered three to receive three free, intending them as Christmas gifts for my grandsons. They processed my payment, sent confirmation and a tracking number, but the tracking didn’t work. Their tracking indicated it had been dispatched, but when I tried to follow up, I couldn’t access the site. The information suggested it had arrived at a sorting office in my town, which doesn’t exist. I emailed for assistance but received no reply. I attempted to leave a message on their social media, but it was removed, and my subsequent messages went unanswered. It seems they have vanished. It feels like my hard-earned money has been wasted. It’s surprising how they market themselves as a reputable company while shipping from abroad. I wonder if the platform verifies these sellers. I had come across mixed reviews before purchasing, but this experience has been very disappointing.
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