I placed an order for a holiday gift with this company, and it arrived after 10 days without any shipping time mentioned during payment, unlike most other websites. I wrapped the gift without taking it out of the attractive box. After giving it, I realized it didn't resemble any of the photos on the site. The product felt cheap and didn't fit well when closed. When I inquired about a refund or return, I was first offered a 25% refund while keeping the item, which increased to 50% after I declined. I was unhappy with what I received. To get a full refund, I would have to return the product to France from the US at my own expense, with no assistance offered. The photos I provided showing discrepancies were met with: 'Your photographs show products taken from different angles, and variations in camera angle can alter perception, which does not indicate a different item was sent.' 😂😂 Overall, the customer service was laughable. I wouldn't trust their products!
Claim your business profile now and gain access to all features and respond to customer reviews.
Explore premium genuine leather goods at affordable prices. Atelier Alain offers a curated selection of luxury belts, including our popular western belts, wallets, and accessories. Crafted with genuine leather for durability and style. Perfect for gifts or personal use. Shop now for elegance and quality you can trust.
