I was delivered a brand-new standard wheelchair. A day or two after delivery, I was attempting to make an adjustment to the footrests on the wheelchair by removing one of the screws on the device. The screws are not high-quality stainless steel, but are probably soft zinc screws. The Phillips screw was torqued down so tightly that I had to use a power screwdriver to remove it. I was able to remove the screw after repeatedly difficult attempts. Doing so, however, compromised the screw head. I called Medline about getting a replacement screw. I sent a picture of the screw as requested by Medline. When filing the warranty claim, I asked Medline if they would send a few screws as replacements since the zinc screws were so inferiorly manufactured. The Medline customer service agent said she could only send one screw per warranty claim. I thought to myself that this Medline policy was terribly inefficient.It only took about a week for the replacement part to arrive, but when it did, it was packed in a huge cardboard box. Upon opening the box, I discovered Medline had sent new two complete footrest assemblies, not a replacement screw. I now have to try to remove the soft zinc screws again without damaging them. I am back to where I started.Medline has an incredibly ineffectual and imprecise warranty claim process. While I appreciate the spare parts that were sent, the methodology that was used did not solve the pertinent problem.
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