HORRIBLE EXPERIENCEThe company is full of unprofessional people who don’t know how to speak with customers. They try to scam you in every way possible. I spoke with Saniya who gave me a quote of 2400, but when my parcel got picked up, and it was miles away from the pickup location, she asked me to pay 3200. When asked why, she said that the parcel’s volume weight is over 2kg. She got her senior involved who was an absolute nightmare to deal with. He kept insisting that I realise my mistake of overlooking the weight. But when I finally calculated the volume weight, it was under 2kg. Then they changed their statement, said the overall weight was high, which it wasn’t because we specifically measured it to be 1.9kg. To which they said that they added 200 grams worth of packaging and I need to pay extra now because the parcel is 2.1kg. I paid so much extra because clearly the company is one big scam. STAY AWAY FROM THEM
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