I utilized the services of Atlantic courier to ship my household belongings, including kitchen items, wall hanging frames, and vessels, weighing approximately 120 kilograms, from Pune to the USA. They charged me around 74,000 INR, which equates to a rate of 625 INR per kilogram. The packaging provided by them was hastily done and of poor quality. Despite their promise to arrive in the morning, they showed up after 4 pm, and only one person hurriedly packed my belongings.I inquired if I could safely send my suitcase, mainly containing clothes, and they assured me it would be fine. However, upon receiving my packages in the USA within 7 days, I discovered that 70% of my items were damaged. The vessels had dents, the suitcase was completely ruined, and other goods suffered damages as well.When I contacted the Atlantic courier team to claim compensation for the damaged goods, they responded bluntly, stating that airlines do not honor claims for damaged suitcases and luggage. This situation resulted in a substantial loss for me, and I strongly advise against using their services. They fail to handle goods with care, and they refuse to honor any claims for damages. I recommend avoiding them altogether and opting for a more professional courier organization. In fact, I am taking my complaint to the Better Business Bureau (BBB) to address this matter.
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