Terrible courier experience. I sent a parcel from Pune to Dublin, and it arrived with several items badly damaged. When I reached out to customer care, they outright refused to help or offer any kind of insurance claim. According to them, insurance only applies if the parcel is lost — not if it’s damaged in transit. They also claimed their responsibility ends at pickup, and anything that happens during transit isn’t their problem.As a so-called resolution, they offered a “discount” on my next shipment — which is honestly insulting. The customer support team is completely unhelpful, staffed with people who either don’t understand or don’t care about proper communication.Avoid this courier service at all costs.
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