atlaspetcompany.com

2.6
2.6 Based on 16 reviews

Atlas Pet Company creates the highest quality dog leashes, collars, and harnesses available for your best friend. With ultra-premium materials and attention to detail exclusively found in small-batch American production, we design our products to last for...

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Nevaeh
Overpriced with terrible return policy and customer service

On the front end sounds like a great idea and lifelong value. Lifetime collars, leashes and harnesses for your dog. It’s great until you need a replacement.1) you pay to ship back to them2) they take their time sending you a replacement. Weeks not days.3) customer service is often delayed in responding to requests for returnsOverall this means that you need more than one collar, leash, harness if you ever plan on returning any of them for a refresh. The cost of shipping and the delays make it less expensive to just replace the collar through traditional means like amazon, chewy or a local store.It’s all great until you need to exercise the lifetime guarantee. Then it Isn’t. And if you don’t ever need to return the items why bother paying a ton of money for something that is VERY overpriced?

1
Date of experience: Nov 03, 2020

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Business Details

  • Atlas Pet Company creates the highest quality dog leashes, collars, and harnesses available for your best friend. With ultra-premium materials and attention to detail exclusively found in small-batch American production, we design our products to last forever and stand behind them with the best warranty in the industry.

  • email info@atlaspetcompany.com
  • language https://atlaspetcompany.com

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