Review Time
I’ve bought products from this company before and never had a problem. The products are actually quite good. The customer service on the other hand, is absolutely horrid. They will never return a phone call, email, text nothing. Nobody ever calls you back. If you buy something make sure it’s the right size because you will never be able to return it. Also hope things never fail, because you will never be able to contact anybody to return it.
Do Not Buy from this Company. A huge Scam. Will not exchange like advertised, and refuse to refund money. A total Scam........ Product is a cheap band and a lousy set up for your pet. Way to expensive for what you get. will not be in business long.
I purchased the ultra strong "lifetime" leash for a medium-sized dog, and have used it lightly and with care. Nevertheless, the clasp just failed when I attempted to connect it to my dog's harness, and now the clasp falls open and shut with absolutely zero function. I'm so grateful we were inside the house when it happened, but I shudder to think someone else might not be so lucky. The company refused a refund but offered a repair, which I declined---the mechanism itself is faulty and broke with no provocation, so why would I ever trust it not to break again? My advice: save your pup from potential catastrophe, yourself from heartache, and your wallet from losing money, and choose a different company for your leash.
I'm surprised to learn about the lifetime leash issues on this forum. We have two Lagotto Romagnolos. They weigh between 20 and 27 pounds and are very active. We bought the lifetime leashes and lifetime harnesses for them and we are absolutely thrilled with the purchase. We have had the equipment for about four months, used four times a day for an hour each time, with zero issues. I particularly like the leashes because they are relatively thick for strength but smooth so that walking two dogs is actually a breeze, despite the random intertwining paths these two dogs take and they go on their frenetic walks. True, they are still puppies, but the harness and leashes make really help on four or five walks a day with these energetic dogs. Really recommend the lifetime leashes and harnesses.
Garbage product, I spent nearly $100 for their no pull harness. Spending more money I expected a high quality product. My dog is not a strong puller or a chewer. After the 3rd or 4th time using the harness the latch broke off of it. When I sent a message to their support team, I was told that I need to spend $5 to send it back for repair. I do not feel like I should have to pay to send back a faulty product that fails after a handfull of gentle uses.
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Atlas Pet Company creates the highest quality dog leashes, collars, and harnesses available for your best friend. With ultra-premium materials and attention to detail exclusively found in small-batch American production, we design our products to last forever and stand behind them with the best warranty in the industry.
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