I never go through the effort of sharing feedback but still doing to save others from the pain I had to go through. I applied for visa for Vietnam through Atlys and checked the application every day on app and website. Application was submitted and no updates received after that. I got worried as the due date wax closing in so tried to check with support but didn’t get any response other than I need to wait. The due date was past now and still no update, no support. Kept calling every day and same response. After 5-6 days after delay (in total 10-14 days of submission) got an update that due date has been updated. They call it “due date update” which is supposed to be a delay. Still no support so for the first time, I had to post this on Linkedin and thats when I got little bit of support. Even after that they asked me to pay the service fees. I got the visa when I reached the airport for my flight which had my heart pounding. Never ever use Atlys.
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