Seriously I wouldn’t even give them 1 star but there’s nothing beyond. Don’t waste your time with these people you can find better visa agents. They cannot even get your passport number right on the appointment at times. And zero customer service and accountability. For reviews and changes and mistakes made by them and complaints we have to chase them with everything and even after that it is less likely that your visa will be approved. The VFS agents also said me not use Atlys because they are the worst at this job and I witnessed it myself. I have a raised a complaint they didn’t respond for that and they don’t call me back with an update and every time I have to chase them for the update and they don’t even know what they are doing. They claim themselves as a big visa service agent yet they don’t even have a minimum knowledge about how to prepare the itinerary so that the visa gets approved. I wasted my time and money because of these people. And one more thing about their customer service is that you have to request a phone call and ask for an update and for some unknown reason the call gets dropped( I doubt that these people disconnect it from their end) and they don’t even call you back as the conversation is still pending. And also I don’t even understand why don’t they keep a record of everything that was talked before regarding an ongoing complaint. One person says something and the other says something and there comes a third person saying something else. I was stuck with these people and this is 2nd time I trusted these people even after having a bad experience before.
I seriously recommend everyone to search for a better visa service agent who actually take responsibility about your application and the work they’re doing.
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Atlys makes it easy for anyone to get a visa.
We are on a mission to break down barriers and empower people to travel the world. We strive to make the process of visas easier and more accessible for everyone.
