This was my first time purchasing tickets online, and I ended up buying for the wrong movie theater without realizing it until Showtime. I attempted to contact customer support, but I couldn't find a phone number. The chat feature only connected me to a representative after I specifically requested it. When I finally explained my situation, I hoped for some understanding and a refund. Instead, I received a brief email stating that a refund was not possible. Very disappointing. The customer service was lacking.
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