Review Time
This was my first time purchasing tickets online, and I ended up buying for the wrong movie theater without realizing it until Showtime. I attempted to contact customer support, but I couldn't find a phone number. The chat feature only connected me to a representative after I specifically requested it. When I finally explained my situation, I hoped for some understanding and a refund. Instead, I received a brief email stating that a refund was not possible. Very disappointing. The customer service was lacking.
This was my first time buying tickets online, and I ended up purchasing for the wrong movie theater. I only realized this at Showtime. I tried reaching out to customer support, but there was no phone number available. The chat feature didn't connect me with a real person until I specifically asked for a representative. When I finally got through and explained my situation, I hoped for some understanding and a refund. Instead, I received a straightforward email stating that a refund was not possible. Very disappointing. The customer service was lacking.
The service was completely unprofessional. They advertised an offer, but when I attempted to take advantage of it, the tickets were nowhere to be found. I reached out to customer support through chat and email, but received no assistance. I would advise against using this service; it's just another gimmick.
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