march 5 of 2022 we had a house fire. Contractor was told to replace windows with wallside or better windows. Atrium windows were ordered sept. 2022 and de;ivered in oct. 2022. We moved back into the house dec, 2022. We have issues with drafts and weatherstrips since day one. After a lot of run arounds from contractor,supplier. and atrium norandex..... i recieved a call from Jeffery Anderson. He saidhe represented Cornerstone who owns atrium brand. He stated.... One year labor and two year manufacturers warranty. Bottom line, anderson stated we were out of warranty and theres nothing he could do for me. By my count... I still have 7 months left on factory warranty.Wait... he did say he could send me a piece of weather strip so I can hire someone to replace it. When I told him that hansons offers lifetime...he shuckled and said ....we make windows for hansons.Both the call center for atrium and the distributor here in michigan were at a lost of Jeffery Andersons explaination of atriums policy pertaining to warrenty.
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Atrium manufactures energy efficient replacement windows, new-construction windows and patio doors designed to increase the comfort and beauty of any home.