Review Time
Had 15 mid range priced Atrium windows installed in 2009, most have failed and have had multiple replacements installed under the lifetime warranty. Now they will not replace any more failed windows and are going to charge for each replacement.
Had 15 mid range priced Atrium windows installed in 2009, most have failed and have had multiple replacements installed under the lifetime warranty. Now they will not replace any more failed windows and are going to charge for each replacement.
Awful customer service. Have been trying to replace one of the windows with a lifetime warranty. Have been waiting for a resolution for 7 months now. Shame on this company and shame on Lowe’s for not standing up for their customers. communication; incompetent responses; seven months later,
I have 31 Atrium windows in my home and 20 have seal failure. I examined each one in my house today and documented. Several have extensive water intrusion from my 2nd floor flooding into my 1st floor during heavy rain & winds. I DO NOT RECOMMEND THIS BRAND AT ALL. All I got from this company was we are going out of business to find out they are back in business.just the normal deflection/blame shifting to someone else. We have to do better than this!
march 5 of 2022 we had a house fire. Contractor was told to replace windows with wallside or better windows. Atrium windows were ordered sept. 2022 and de;ivered in oct. 2022. We moved back into the house dec, 2022. We have issues with drafts and weatherstrips since day one. After a lot of run arounds from contractor,supplier. and atrium norandex..... i recieved a call from Jeffery Anderson. He saidhe represented Cornerstone who owns atrium brand. He stated.... One year labor and two year manufacturers warranty. Bottom line, anderson stated we were out of warranty and theres nothing he could do for me. By my count... I still have 7 months left on factory warranty.Wait... he did say he could send me a piece of weather strip so I can hire someone to replace it. When I told him that hansons offers lifetime...he shuckled and said ....we make windows for hansons.Both the call center for atrium and the distributor here in michigan were at a lost of Jeffery Andersons explaination of atriums policy pertaining to warrenty.
Built new house in 2015-16 and so far 6 windows have failed. Contacted Atrium and they said to send manufacture date and serial number. There are NO stickers on my windows with any information. Only know they are Atrium windows because I took pictures when the house was being built. Unfortunately, the contractor retired and destroyed all the paper work on our house. Really frustrated!!!!
25% of the windows installed failed within 27 months. Customer service says "beyond warranty period" and will not provide labor to re-install defective windows. High failure rate shows the products were not manufactured to a reasonable standard. Now waiting for the rest to fail with no support from the company.
This is the end of April 2023 and I have been working on getting replacement glass from Atrium Windows since the first weekend of October of last year. Atrium wasn’t responding to the local distributor at all. This is the second time I’m having to replace the Insulated Glass in my Atrium made transom windows. The house was built in 2006/2007. I had to replace the glass in 2015 due to seal leaks, but Atrium only covered one with their warranty. I got some BS story about why they would replace all three under the warranty. However, after what I had to go through for almost a month to track down an Atrium Windows contact and an Atrium Windows distributor in my area, I was happy to pay for the other two. They were still relatively affordable at the time. After all that, Atrium built them separately and sent them one at a time. So I received two different grid patterns within the windows. I didn’t understand why the difference. I was just happy to have non-fogging windows again. One of the windows was far enough away from the other two that it wasn’t that noticeable. It still bothered me. I had provided Atrium and their local distributor with the original order numbers from the original installation as I took pictures of all the stickers on the windows when they were installed. This time when attempting to order new ones, I provided all the same info along with the replacement shipping documents for one of the window order numbers from the first replacement glass order in hopes of a better result. As I stated, Atrium wasn’t responding to the local distributor. At the end of February, I’d had enough and wrote a letter to Atrium through their customer service site. Mid-March I received an email stating a case number was assigned to my concerns. Finally, I got a reply from a real person and thought we had made some real progress. I was sent a quote for what I thought was the glass replacement and told to present it to the local distributor. Since this was a special order, I was made to pay the full ridiculously expensive price up front. It was more than four times the cost of the 2015 replacement glass units. Yesterday, April 18, 2023, I was called to pick up my order. I had the boxes opened on the docks to verify the measurement of what I thought I ordered, only to find out they sent the whole transom frame with the glass installed. WT@! I can’t return them, they’re “special order” windows. This is the dumbest thing I’ve ever witnessed. Common sense is completely gone. And that’s saying something after twenty years in the Marine Corps and another fifteen in Civil Service in support of the Marine Corps. How do you replace one part of a three window assembled unit without destroying something else on the front of my house! These transoms sit mounted on top of two other double sash windows and were installed as one assembled unit. So now, instead of finding a company that can replace just the glass part of the transom like before, I have to find a company that can remove the whole window unit, disassemble the unit to remove the transom section, reattach the transom section, and reinstall the whole assembly without destroying everything surrounding the window in the process. I’m sure Atrium will say something like there was a miscommunication or a language/term barrier. No matter what, I’m the one left holding the bag. Thanks Atrium! Next time I’ll just order new windows from another company.
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Atrium manufactures energy efficient replacement windows, new-construction windows and patio doors designed to increase the comfort and beauty of any home.
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