Go to Bush Tyres instead. Plus ATS ignore your complaint or queries. Hence why I am posting on here.
They didn’t start the job anywhere near on time. The waiting room was freezing cold and at the time it was minus temperatures outside. No ability to get a hot drink or any readily material. This was available at Bush. 2 staff working and 6 cars in the workshops, not including mine. Far too many cars in the which means ATS need to sort out the online booking system. I booked a slot online and paid in advance expecting to start on time not 30 minutes+ later. Had I not paid in advance I would have left considering I drove 30 minutes to get here as well. That was by far the quickest alignment I have ever had done and this was my 4th. The car was on the ramp for less than 15 minutes. I didn’t even get a before and after print out like I did at Bush so I don’t know how much the camber, toe and caster they adjusted on each wheel. The ATS website says that I should get a copy. I asked the service guy about the misalignment and he bluffed his answers. How do I know that? Firstly I’m an ex mechanic and also the follow on free service report that I got by email 2 days later gave a before of -3.5 and after of 0.5. That is not evidence of the full adjustments made on each corner an was different to what he told me when I asked him. This service report also said my tyres had 6mm of depth. I’d sure be happy if they had that much left. They didn’t even put a seat cover on my seat and got in my car in dirty clothes.
I dont think I will never be using ATS again. If I had paid by credit card I’d be looking for a charge back as I want a refund. On a final note the guy that did it apologised when I arrived and said he was behind. After waiting 25 minutes I ask for an update because I had plans. It wasn’t until after I complained about the wait the car got done. The service guy also apologised afterwards for the delay and said he was down a member of staff. I appreciate that and people do go sick but given all the other issues I feel that I didn’t get my £80 worth and me being penalised through no fault of my own isn’t acceptable.
I just got a better service using other service centres and had the confidence that the job got done correctly.
Not all customers will feel the same and I hope they get a better experience than I did.
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