AT&T is a trash fire. I ordered a phone online and realized I made a mistake. I needed a new phone before leaving on a trip. I couldn't cancel the order and had to wait for it to come. I couldn't order the actual phone I wanted, because my information was "tied to the new phone". The phone arrives and we try to take it to the local store to exchange. Nope, they're incapable of doing that. It's the year 2026 and they're too backwards and incompetent to be able to change a phone in store. We had to send it back online. The people in the store told us it would arrive and be processesd in time to get one locally, since shipping another phone would take too long. Nope, it took so much longer. I had to leave for my trip with an old phone that wasn't working properly and didn't take pictures well. Thank you AT&T for being a piece of sh*t company. Other cell phone companies are capable of handling in store help for online products. How the hell can you not handle this?!?! The concept of being able to range info from one phone to the other has been around for about 20 years. Stop acting like a bunch of idiots and get with the modem times! All the bad reviews show what sh*tty service you guys have and why people are leaving. Grow a pair and fix your damn customer service and update your pathetic, backwater system.
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