After switching to their wireless plan, my number was changed without notice, and when I reached out for help regarding charges, the representative couldn't assist me because my old number is no longer active. Some agents recognize the new number, but the company keeps making it difficult. I wasn't informed that I needed to visit a store to verify my ID, making the process frustrating. They also cut off my Wi-Fi, and despite an overpayment on my account, I can't find the Wi-Fi billing details. When I called about my DirecTV not working, they told me to call back another time, which felt like retaliation due to my frustration with the misleading information I've received.
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AT&T Internet Services is a trade name for several affiliated companies.
