Review Time
After signing up for a wireless plan, my phone number was changed without notice, and now the support team claims they can't assist me because my previous number is no longer active. Although some representatives acknowledge the new number they've assigned, they continue to give me the runaround. I wasn’t informed about the need to visit a store for ID verification, making the whole process frustrating. Additionally, my Wi-Fi was disconnected, and despite an overpayment on my account, I have no clarity on the charges. I was told to call another time about my DirecTV issues, which feels like retaliation for expressing my frustration. It's disheartening to deal with this lack of communication and support, especially after making automatic payments.
After switching to their wireless plan, my number was changed without notice, and when I reached out for help regarding charges, the representative couldn't assist me because my old number is no longer active. Some agents recognize the new number, but the company keeps making it difficult. I wasn't informed that I needed to visit a store to verify my ID, making the process frustrating. They also cut off my Wi-Fi, and despite an overpayment on my account, I can't find the Wi-Fi billing details. When I called about my DirecTV not working, they told me to call back another time, which felt like retaliation due to my frustration with the misleading information I've received.
The monthly costs for fiber optic internet keep increasing without any service improvements. Since signing up, my bill has risen by $20 each month, despite my efforts to maintain my plan. While I'm eager to switch providers, no other service in my area matches the reliability of this one, yet pricing remains unreasonable. Attempting to downgrade my plan is complicated as the company hides the lower-speed options. Starting December, another price increase is on the way, and I'm looking forward to leaving this service behind.
We visited the store for an upgrade from DSL, and the employee suggested the 'Air' service. When I inquired about the actual bandwidth, I was given vague assurances. Unfortunately, the service was slower than our old DSL, leading us to return the equipment and discontinue the service just two days later.
I've been with this service since their dial-up days. Living in a rural area, options are limited. I've transitioned through their DSL to U-verse, which has provided decent speeds for my needs. Although I've encountered some issues with equipment and costs, I've managed to maintain a reliable connection for streaming and my online business at a reasonable monthly rate.
My experience with customer support has been extremely frustrating. Even though they recognize my correct phone number, they still require confirmation of a different number to access my account. The service has been problematic for years, and I find it impossible to resolve issues without lengthy calls that yield no results.
I've been a customer for several months, but my fiber internet has been unreliable lately. Despite multiple calls to customer service, I've received vague responses and learned that the service tower nearby has been degraded. The company hasn't been transparent about this issue, and they are only offering partial credit for the service I'm not receiving, leaving me frustrated and dissatisfied.
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AT&T Internet Services is a trade name for several affiliated companies.
