After signing up for a wireless plan, my phone number was changed without notice, and now the support team claims they can't assist me because my previous number is no longer active. Although some representatives acknowledge the new number they've assigned, they continue to give me the runaround. I wasn’t informed about the need to visit a store for ID verification, making the whole process frustrating. Additionally, my Wi-Fi was disconnected, and despite an overpayment on my account, I have no clarity on the charges. I was told to call another time about my DirecTV issues, which feels like retaliation for expressing my frustration. It's disheartening to deal with this lack of communication and support, especially after making automatic payments.
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AT&T Internet Services is a trade name for several affiliated companies.
