DO NOT USE THIS COMPANY-I called on 6/30 and set up an appointment for service on 7/1 between 1p-3p for an dryer Duct cleaning for $79. I was told the tech would call when he was on the way. We waited until after 3pm and when no one showed up or called, I called the office and talked to Attara who said she would call the tech and have him contact me to let me know what time he would be there. I waited until after 4pm and still no one called and no one showed up. At that time I called the office and spoke with Attara again who said there was an issue and the driver wouldn't be coming. I got really upset! I expressed that this wasn't acceptable and as far as first impressions go this was NOT a good one. She told me she would find out when we could get the tech out and she would call me before the end of business. Needless to say, I DID NOT get a call by the close of business. I didn't get a call back AT ALL!! I had to call the office back at 245pm on 7/2. Again I talked with Attara who actually had the NERVE to tell me it would be better if I found another company bc she didn't know when they would have a tech in my area!! This is one of the worst CUSTOMER SERVICE experiences that I have dealt with. I will be making sure that this is posted on your website, Facebook, and anything else where other customers can see it. To not get even an apology but basically a screw you from your company was uncalled for on so many levels! If this is how you people run your business I'm surprised you have any business.
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