Review Time
Like many people, I too got scammed by this company. I booked air duct cleaning for $99, as they advertised. Once the technician came on site, the quote went up to $500 because they said the duct was "dirty" (duh??) and needed a "deep cleaning" (like visiting a dentist?!). Don't waste your time! Go hire honest people.
came here to do a $300 job I agreed to and when they arrived tried to upsell everything to $1000. woudln't give me a straight answer when i asked for the business name. Gave me the name "air duct cleaning services of st louis". then I asked why I couldn't find it and he said oh, that's the guy you talked to, we're actually "master air duct cleaning" which also doesn't exist, he was quickly walking out my door as I was searching for this second business name. The facebook profile used to communicate with me was fake.
The worst experience ever. Totally unprofessional. The claim one price $79 on website and up the price to $300 when arrived. The guy supposed cleaned the dryer. He was out there maybe 15 minutes on the phone the whole time. Stated his brush died and couldn't complete any additional work. (Ie. air ducts) Then he insisted upon being paid in cash. I had to ask for a receipt. He gave me a paper with no information on it(no company name, service date). I called the office asking for a receipt. An hour later she sends me an invoice for $1517 dollars for services I didn't receive. I called back and told the man to cancel the appointment and send me a receipt for the dryer vent cleaning. I am still waiting a day later.
came here to do a $300 job I agreed to and when they arrived tried to upsell everything to $1000. woudln't give me a straight answer when i asked for the business name. Gave me the name "air duct cleaning services of st louis". then I asked why I couldn't find it and he said oh, that's the guy you talked to, we're actually "master air duct cleaning" which also doesn't exist, he was quickly walking out my door as I was searching for this second business name. The facebook profile used to communicate with me was fake.
To say that the technician was inept would be a disservice to inept people. $350 to completely block the vent. $1000 for a new dryer and $350 to have a real licensed technician come correct the issue. Avoid at all costs (because it will cost you).
Had an appointment today, $79 deal. When I booked the appointment I told them that it was a 2 story home, which means the dryer vent is on the roof, and would that be a problem? I was told no. When the guy got to my house he immediately said that if he has to get on my roof that it would be $299. The man was also a very rude foreigner. $220 price hike within 5 minutes of being there, I just told him to leave. I called the company and told them what had happened, and got nothing but excuses. Do not recommend these people when there are way to many other honest companies to choose from
SCAMMERS!!! DO NOT DEAL WITH THIS COMPANY!!!! Attempting to charge me 1600 dollars for gas logs that cost 200 dollars! Then brought out the (wrong unit) so they say and supposedly would give it to me for the same price lol. Then the guy left saying he was going to get a remote and never came back. I kept calling and then someone said he would be back 10 days later! Asked for the manager multiple times and was told they would call me and never did! Left the unit on my floor. This is after I paid a 400 dollar down deposit(25%). Ran a background check on this company and they are horrible! Big time SCAMMERS!!!
The technician was good and like all other reviews mention you are given a price at scheduled appointment, then on appointment day you are given a higher price. There was a bit of pressure, which, at this point I now regret because looking back at the appointment the technician just stopped by to look at the chimney and said it was in good shape. After consulting with other companies, i was left feeling overcharged for the service. I wish I can go back and go with another company. The company atti air and the technician have an odd relationship, payment was requested to be sent to a different company. I hope everyone looking into receiving their service has the opportunity to go with a local company in their city. The technician was friendly and professional but there was a definite upcharge for what he expressed was a heavy cleaning. After doing some research and looking at other reviews, I believe that the cleaning that took place at my house was a simple cleaning, not deep cleaning as he expressed.
CSR scheduled dryer vent cleaning between 9-11 am. I told her I wasn’t feeling well and needed to go to bed after appointment. At 11:30 am I received a call from the technician asking if he could reschedule for 1:00. I was very nice about it. 1:00 came and went. No call or text. I finally gave up and laid down at 1:30.Finally I get a call at 2:45 saying he was in Olympia - 45 minutes away! I called both the CSR & the technician the following morning. No one ever called me back.Do not trust anything AttiAir says.DBC
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