I visited the branch to resolve an issue with a duplicate charge on my account. Despite having all necessary documentation, I was made to wait for over an hour without any clear communication. When I was finally seen, the representative I spoke with appeared dismissive and unwilling to assist. I was told the issue would be escalated, but I have received no follow-up, and the incorrect charge remains on my account.This experience has been both frustrating and inconvenient. I rely on Attijariwafa bank for professional banking services, and this situation has caused unnecessary stress and impacted my financial planning. I also attempted to contact customer support through your helpline on 29.05.2025, but the issue was not resolved.
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