There is a significant lack of control over the freight companies utilized. Pickups scheduled over a week ago are still not being collected, even after switching to what were promised as more reliable carriers. Responses to specific inquiries are generic, and the customer service staff is the only point of contact, but they have limited information and authority. They do their best, which is why I gave it a 2-star rating, but once things go wrong, it leads to major issues and frustrated customers. This needs to be addressed.
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Interparcel has been helping small and medium-sized businesses with their parcel delivery since 2009 and offers a multi-carrier solution with Australia’s largest choice of couriers to over 250 countries and territories worldwide. Interparcel’s shipping tools also help online retailers import, manage and fulfil their orders with ease. Their seamless integration connects to various ecommerce platforms such as Shopify, eBay and Amazon and makes parcel delivery simple by offering a centralised booking platform.See more
