No accountability, no resolution, no support
We contacted Interparcel the same day an issue was identified with a shipment. The parcels were never sent, and we supplied proof that the shipping labels were unused and still in our possession.
Despite this, Interparcel advised the consignment could not be located and then refused to proceed with a claim, citing ATL terms. This makes no sense when the parcels were never dispatched or collected.
We spend a significant amount of money for our business with Interparcel and continue to do so, yet received no real help, no fair investigation, and no reasonable resolution. The matter has been left entirely unresolved, with Interparcel making it impossible to close in a way that is acceptable.
For a business that relies heavily on shipping services, this lack of accountability and customer support is incredibly disappointing.
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Interparcel has been helping small and medium-sized businesses with their parcel delivery since 2009 and offers a multi-carrier solution with Australia’s largest choice of couriers to over 250 countries and territories worldwide. Interparcel’s shipping tools also help online retailers import, manage and fulfil their orders with ease. Their seamless integration connects to various ecommerce platforms such as Shopify, eBay and Amazon and makes parcel delivery simple by offering a centralised booking platform.See more
