I Ordered a dress seen on Facebook that looked great and was advertised as from a London top class fashion house. How wrong was I, it came from China, not labelled, scagged material and puckered stitching a piece of material only sewed one side and hanging down and a poor fit also oversized on the top, a faulty product all round. I sent an email to their customer service and was asked for video/photo evidence of which I sent and the customer Service agent waswere Very polite and seemed very helpful and concerned of the service I had experienced and I was advised they would give me an update on a refund ofWhich they offered me a 20% refund or I could pay around £23 to return it for a full refund. consumer rights law states as it is a faulty product they should supply pre paid return postage. I advised them of this and advised they were breaking the law but to no avail so I reluctantly accepted a measly £8 refund for a £40 product that is of no use to anyone. I replied to a Facebook person who said they were going to order the same dress so I advised them against it to have my reply removed. There should be a law against companies like this being in business, a disgrace. Trading standards should be involved and they should be shut down for misleading the consumer and not following consumer rights laws.
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