I ordered a teal dress for my daughter's wedding for £45, but I was misled into thinking the company was based in London. When I received the dress, it was purple and green, not the teal I ordered. I reached out to them about the mix-up and requested a return. Instead, they offered me 20% off to keep it. I was told I would have to return it to China, which was surprising given their claims of being London-based. They explained that their London warehouse was under renovation, yet it felt deceptive. The return would cost £23. It seems like a tactic similar to other questionable companies. I'm frustrated that I have to deal with their mistake. I strongly recommend avoiding this company due to their poor customer service.
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