I’m extremely disappointed with Audible after my recent experience.
For months I was unknowingly paying for two separate subscriptions — Audible UK and Audible US. As soon as I realized, I contacted customer service hoping for a reasonable solution. Unfortunately, the support I received was completely unhelpful.
There was no option to merge the accounts, no way to transfer credits, and no possibility to move the books I had already paid for. Essentially, I was told nothing could be done, despite the fact that this is clearly a situation that many international users could run into.
Considering how much I’ve paid into the service, this rigid and inflexible response is incredibly frustrating. It feels very customer-unfriendly and honestly makes the whole experience feel like a money trap.
I regret signing up and expected much better from a company of this size. I hope Audible seriously improves its account management and customer support policies, because right now the experience is far from acceptable.
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