Review Time
They don’t like Bad Reviews on books so they kill them, and they purposefully don’t provide any way to see your own reviews so you can’t see they have been killed.
Unprofessional company.
Ps The Ap and portal are terrible.
I’m extremely disappointed with Audible after my recent experience.
For months I was unknowingly paying for two separate subscriptions — Audible UK and Audible US. As soon as I realized, I contacted customer service hoping for a reasonable solution. Unfortunately, the support I received was completely unhelpful.
There was no option to merge the accounts, no way to transfer credits, and no possibility to move the books I had already paid for. Essentially, I was told nothing could be done, despite the fact that this is clearly a situation that many international users could run into.
Considering how much I’ve paid into the service, this rigid and inflexible response is incredibly frustrating. It feels very customer-unfriendly and honestly makes the whole experience feel like a money trap.
I regret signing up and expected much better from a company of this size. I hope Audible seriously improves its account management and customer support policies, because right now the experience is far from acceptable.
Audible is a decent app and industry standard but it annoys me that my book recommendations are so off. Every time I login, it’s telling me to listen to Harry Potter or some romantic novel which is not even remotely close to my book profile. Given the revenue you must be generating, the lack of attention to these matters can only lead me to believe that leadership is lazy and or incompetent. Leading me to search for a new listening service.
I lost an 8-year library of over 100 books because my Audible app, downloaded from Google Play 8 years ago, did not sync to my Amazon account and Audible couldn't figure out why. I can provide evidence of 8 years of subscription payment history but Amazon says I'm not a subscriber. My listening experience great but their customer service is non-existent. If you have a problem just give up
The content is great, but the customer service chat is automated and fails to comprehend anything. There are limited options, leading to repetitive answers without any human assistance. I can't even input my European phone number for callbacks. It’s unfortunate to run a business this way, truly. Why? It’s driving customers away.
Support was inadequate. The app malfunctioned for six months, and three representatives provided incorrect information. The fourth confirmed a bug, apologized for the misinformation, yet could do nothing to resolve the issue. Terrible support.
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