From the first call to the final purchase my experience has been 100% positive. Sharon, the woman who was my personal contact, was terrific-kind, caring and truly helpful. She explained the entire procedure detailing the two different ways I could try out the hearing aids and have 100 days to decide if they met my needs. Then if I did not want them I could return them for a full refund. I chose to lease a pair first so I didn't have to incur the full cost of purchase. Ultimately, I decided to purchase them after my trial wearing. Sharon arranged the entire return process for me at no cost to me-no return fee, no sales tax and no cost for shipping. I was even emailed a return label to print. And I didn't have to return them until I received my new purchase so I wouldn't be without hearing aids during the transition. Ultimately, my total cost was about 1/3 that of a retail purchase for a comparable hearing aid by the same manufacturer under their brand name. Everything can be done online from home. The company also includes a package of supplies used for cleaning and maintenance of your hearing aids with your purchase. I might add that I also have been contacted several time by a follow up representative to see how I was adjusting to my new hearing aids and to offer any assistance or answer any questions I may have. I also have access to an audiologist. Any future needs are just a phone call away anytime I desire. I recommend Audicus unconditionally.
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