Review Time
From the first call to the final purchase my experience has been 100% positive. Sharon, the woman who was my personal contact, was terrific-kind, caring and truly helpful. She explained the entire procedure detailing the two different ways I could try out the hearing aids and have 100 days to decide if they met my needs. Then if I did not want them I could return them for a full refund. I chose to lease a pair first so I didn't have to incur the full cost of purchase. Ultimately, I decided to purchase them after my trial wearing. Sharon arranged the entire return process for me at no cost to me-no return fee, no sales tax and no cost for shipping. I was even emailed a return label to print. And I didn't have to return them until I received my new purchase so I wouldn't be without hearing aids during the transition. Ultimately, my total cost was about 1/3 that of a retail purchase for a comparable hearing aid by the same manufacturer under their brand name. Everything can be done online from home. The company also includes a package of supplies used for cleaning and maintenance of your hearing aids with your purchase. I might add that I also have been contacted several time by a follow up representative to see how I was adjusting to my new hearing aids and to offer any assistance or answer any questions I may have. I also have access to an audiologist. Any future needs are just a phone call away anytime I desire. I recommend Audicus unconditionally.
Audicus people at sales are very useful. They provide valuable information on the models they have and on their manufacturers. This enables us to look for reviews of the product sources, other than those of Audicus itself. This is very reassuring to me, and indicates confidence of Audicus people in their products. Their response time to queries is very quick and there are rapid follow-ups. If you are in contact with Alexandra, you are in good hands.
I’m dry pleased with the promptness of the response for the replacement of my lost device. However, it was not explained why I needed to mail in the remaining aide. I could have continued to use it while I was waiting for the replacement. Overall I am extremely satisfied with the quality of hearing I enjoy with them. These are my second third company and I have everyone most helpful. Thank you.
The Audicus Support Team is absolutely awesome and amazing. I have been using their devices and replacement parts for @ 6 years. They work great on a daily basis. I just lost my home and hearing devices in the Palisades Fire and they replaced them for absolutely no cost. Im so grateful. They are so kind and helpful.
If you call them, a human answers and solves the problem. I have never had a bot. Their hearing aids are top notch. I am a Speech Language Pathologist. We take the same classes as the Audiologists right up til grad school. I know what I’m talking about. My hearing aids rock!
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