I purchased a pair of their Spirit hearing aids in 2021 after doing some research I found out that the hearing aids are actually made by a large manufacturer that sell under their own brand to audiologists. The price was approximately 1/3 the cost from a audiologist. When I had an issue with one of them I was told by Gianni in Support to send them in for servicing. The techs did the repair within a day after receiving them. Being in Canada the back/forth mail took a while but that wasn't the fault of Audicus. The support from Audicus has been fantastic, they answered any questions within a couple of hours. If buying the hearing aids from Audicus one has to be aware that the one to one service is the only thing lacking. I would buy again.
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