I have tried three different pairs of hearing aids from the company. The first pair I ordered, Atom, was too loud even at the lowest setting. During a video call, they suggested I try another pair, so I agreed. This time, they sent me Ion, which were behind the ear but didn't fit well. After another video call, they recommended yet another pair, Atom X. Unfortunately, these are uncomfortable in my ear; the smaller ear guards cause whistling, while the larger ones are hard to wear. They want me to have another video call, but I’m tired of the constant back and forth. I simply requested a return label, but was informed that I needed to do another video call first. It seems like they don’t prioritize their customer service or return policy.
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